Terms and Conditions

Definitions

• “The Operator” or “we”: STAGING — Cube Master test operator, commercial registration number STAGING-CR-0000000000, VAT number STAGING-VAT-000000000000000.
• “The platform” or “the service”: the application, its website, its apps and the services and interfaces connected to them.
• “The firm” or “the customer”: the subscriber in whose name the account is opened.
• “User”: every person the firm grants access to.
• “Customer data”: every record, document or attachment the firm or its users enter into the platform.

Acceptance and eligibility

This agreement takes effect when the account is created or the platform is first used, whichever is earlier. Anyone accepting these terms on behalf of a firm confirms that they are lawfully authorised to do so.

The service is directed at firms and commercial activities, and may not be used by anyone under eighteen.

Account and sign-in details

• You are responsible for all activity carried out through your account, and for the roles and permissions you grant your users.
• You are responsible for keeping your account secure and your sign-in details confidential, and the Operator bears no loss or damage arising from any failure to do so.
• You are responsible for the accuracy, completeness and currency of the data you enter.
• If you suspect unauthorised access to your account, tell us at once at support@stg.cm.sa. We may stop any session or account immediately if we see anything that threatens the security of the platform.

Subscription and billing

• Prices are charged in Saudi riyals according to the chosen plan, with value added tax added at the prevailing statutory rate.
• The subscription renews automatically for an equal term unless you stop the renewal before its date.
• Amounts paid are non-refundable, except as the published refund policy provides or the law requires.
• We may change prices, plans and their features; we notify you of a price change thirty days before it takes effect, and it does not apply to a current paid subscription term.
• We may suspend an account or restrict access to it when payment is late.

The desktop application and licence keys

The following apply to the Mueen desktop application and the licence keys issued for it, in addition to the rest of these terms:

The licence

Mueen is sold as a perpetual licence paid once per branch. Under it the Operator grants you a limited, non-exclusive, non-transferable right to use the application in accordance with these terms, which may be revoked if these terms are breached. It is a licence to use, not a transfer of ownership, and every right not expressly granted is reserved to the Operator.

Binding a key to a device

Each licence key is bound to a single device through a fingerprint derived from the device’s hardware, and cannot be used on another device until the binding is released. A binding is released only by the account administrator through the platform or through our support team, and we may refuse or restrict a release where we see misuse.

Restrictions

A licence key may not be shared with others, transferred or resold, used on more than one device at a time, or generated, forged or copied.

Licence validation

The application validates its licence periodically over the internet, and for that purpose sends operational data including the device fingerprint, IP address, activation events and periodic signals confirming it is running. The application may keep working offline for a limited grace period, after which it stops until validation succeeds.

Tampering with the licence

Any attempt to tamper with or bypass licence validation — including modifying the application’s files, intercepting validation requests, spoofing the device fingerprint or using modified copies — entitles us to terminate your account and cancel all its keys immediately and permanently, without refund.

Free trial

Each product states its trial length on its own page, and some plans have no trial. One trial is granted per user, determined by account and device; a Mueen trial is limited to a single device, and it ends when its period ends unless converted to a paid licence or subscription.

Updates and system requirements

The application may check for and download updates periodically, and some security updates may be required to keep using it. You are responsible for your device meeting the application’s requirements, and we are not responsible for any performance problem caused by insufficient hardware or by unsupported software or operating systems.

Internet-dependent features

Some features require an internet connection, and we do not guarantee the availability or performance of any feature that depends on third-party services or on connectivity or infrastructure outside our control.

Backups

You alone are responsible for keeping backup copies of the data stored in the Mueen application. To the maximum extent permitted by law, the Operator bears no responsibility for its loss.

When an account is terminated, every licence key associated with it is cancelled.

Restrictions and acceptable use

Except as these terms expressly allow, you may not, and may not allow anyone else to, directly or indirectly:

• Reverse engineer, decompile or disassemble the platform, or attempt to derive its source code, structure or algorithms, except to the extent the law forbids that restriction.
• Modify or translate the platform or create derivative works from it.
• Copy, rent, lend, distribute, pledge, assign or transfer the platform or any rights in it.
• Remove or alter any proprietary notice on the platform.
• Make the platform available to others or use it to provide services to a third party without a written agreement with us.
• Use the platform to build a competing product or service.
• Interfere with the platform, attempt to reach another firm’s data or test its security controls, or circumvent any measure we take to prevent or restrict access.
• Use the platform for any unlawful purpose, or in a way that infringes the intellectual property, contractual or other rights of any third party.

You must use the platform in accordance with all applicable laws and regulations, including those on data privacy, communications and data transfer.

Customer data

Customer data belongs to the firm, and the firm grants the Operator a licence to host, process and copy it to the extent necessary to provide, operate and improve the service.

The firm alone is responsible for customer data: for its lawfulness and accuracy, for obtaining the consent of the people it concerns, and for keeping copies of it. The Operator bears no responsibility for its loss or corruption.

Regulatory compliance

To the maximum extent permitted by law, the Operator provides technical solutions intended to help customers manage their business, and is not responsible for ensuring the customer’s compliance with any regulatory requirement, the submission of documents, obligations imposed on the customer by regulators, or any applicable law. The customer is responsible for making sure its use of the platform complies with all relevant legal and regulatory requirements.

Third-party products and services

The Operator bears no responsibility for claims arising from the products or services of any third party, including hardware, software, payment gateways, messaging platforms and services connected to the platform. Our role in referring to those products or services, or in enabling a connection to them, is facilitation only, and we provide no warranty or support for them. The customer must contact the provider directly about any fault in them or to request their activation, and its use of them is governed by their own terms.

Availability and changes to the service

We do not guarantee that the platform will be available without interruption or free of errors or faults. We may at any time modify the platform or any of its features, suspend it temporarily for maintenance, or stop providing some services or features.

Suspension and termination

• You may end the subscription at any time by stopping its renewal.
• We may suspend or terminate your account at any time by written or electronic notice, including where you breach these terms, where payment is late, where we consider your use puts the platform or others at risk, or where we stop providing the service.
• When the subscription ends, the customer’s account stays open for 7 days for reading and exporting only, and its data is then deleted from the live systems after a final backup, unless the subscription is renewed within that time. The customer should export what it needs from each screen before then.

Disclaimer of warranties

To the maximum extent permitted by law, the platform and all its services are provided “as is” and “as available”, without warranty of any kind, express or implied, including without limitation any warranty of fitness for a particular purpose, accuracy, completeness, uninterrupted operation, freedom from errors or viruses, absence of data loss, or the achievement of particular results.

Limitation of liability

To the maximum extent permitted by law, the Operator will not be liable for any direct, indirect, incidental, special, consequential or punitive damages, including without limitation loss of profits, business, goodwill, use or data, or any other intangible loss, even if the Operator was advised of the possibility of such damages, resulting from:

• The use of, or inability to use, all or part of the platform, or any technical fault.
• The cost of procuring substitute goods or services.
• Unauthorised access to, or alteration of, your communications or data.
• The data or conduct of any third party in connection with the platform.
• Any other matter relating to the platform or its services.

In every case, the Operator’s maximum aggregate liability under or in connection with these terms or your use of the platform is limited to the total fees you paid in the twelve months preceding the event giving rise to the claim.

Indemnity

You agree to indemnify the Operator and its affiliates, officers and employees against all claims, consequences, proceedings, expenses, charges and costs, including legal fees, that any of them may incur because of the use of the platform through your account, customer data, or your failure to comply with these terms or the law.

Force majeure

The Operator is not liable for any delay or failure caused by an event beyond its reasonable control, including outages of the internet, electricity or hosting providers, cyber attacks, decisions of competent authorities, or natural disasters.

Intellectual property

The platform, its software, interfaces, marks, logos and content belong to the Operator. Nothing in them passes to you under these terms other than a limited, non-exclusive, non-transferable right to use them while the subscription is in force.

Changes to the terms

The Operator reserves the right to amend these terms at any time without prior notice, provided the amendment is announced through its official channels. Your continued use of the platform after an amendment is published constitutes acceptance of it.

Governing law and dispute resolution

These terms are governed by and construed in accordance with the laws of the Kingdom of Saudi Arabia.

If a dispute arises about these terms or any earlier version of them, either party must notify the other in writing of the nature and details of the dispute, and neither may start legal proceedings before the following is complete: representatives of both parties meet within ten business days of receiving the notice to try to resolve it; if it is not resolved within twenty business days of the notice, either party may refer it to a mediator; and if it is not resolved within twenty business days of that referral, either party may refer it to binding arbitration seated in الرياض (STAGING), whose award is final and binding on both parties.

These terms are drafted in Arabic, and the Arabic is the governing language in the event of any difference with a translation. This English page is such a translation.

Final provisions

These terms and the privacy policy are the entire agreement between you and the Operator concerning the platform. No other terms of any kind contained in documents or communications from you, your employees or your representatives apply or bind the Operator, unless a separate written agreement between the parties expressly says so.

If any provision of these terms is found invalid or unenforceable, the remaining provisions are unaffected, and that provision applies to the maximum extent the law allows. Our not exercising any right is not a waiver of it.

Contact

Technical support: support@stg.cm.sa — STAGING +966 00 000 0000. Legal and data protection matters: privacy@stg.cm.sa. Address: STAGING address — not a legal notice.