Refund & Cancellation Policy

Since we provide a free trial, all purchases made after the trial period, whether a licence or a subscription, are final and non-refundable.

The trial gives you full access to the features of the plan you are trying; use this time to thoroughly test the product with your business data.

By purchasing a licence or a subscription after your trial, you confirm that you have tested the product and it meets your requirements.

A Mueen licence is perpetual and needs no cancellation. Cloud subscriptions can be cancelled at any time from your account or by contacting support.

Upon cancellation, your subscription remains active until the end of the current billing period.

When the billing period ends, the account stays open for 7 days for reading and export only, and any add-on subscriptions attached to it end. Its data is then deleted after a final backup unless the subscription is renewed.

Export what you need from each screen of the product before the billing period ends or during the 7 days that follow, when the account is open for reading and export only.

After those 7 days your data is permanently deleted after a final backup, unless you renew the subscription first. You can also ask for it to be deleted sooner, as the Privacy Policy provides.

In cases of billing errors or unauthorized charges, please contact our support team immediately. We will investigate and resolve any legitimate billing issues.

If a cloud service experiences significant downtime or disruptions that materially affect your business, we may offer service credits at our discretion.

All refund requests for exceptional circumstances must be submitted within 7 days of the billing date in question.

If you have questions about our Refund Policy, please contact us: