Common questions about Cube Master products and the partner program.

A family of Saudi business software bought and managed from one account: Mueen for desktop POS, accounting, inventory and HR; Awraq for cloud e-invoicing; Connect for WhatsApp business; Murabba for engineering offices; Mustateel for bookings; Uhda for equipment hire; and Sudasi for training institutes. Each product has its own page and plans, and one invoice covers them all.

Arabic is the first language of every product: a right-to-left interface, and reports and invoices in Arabic. This site, your account and the partner dashboard are available in Arabic and English.

Mueen is a desktop application installed on a Windows PC, bought as a perpetual licence per branch in one payment, and it keeps selling when the internet drops. The other products are cloud services on a monthly or yearly subscription, opened in the browser with nothing to install, and they need an internet connection.

Mueen and Awraq issue Phase 2 e-invoices: clearance for tax invoices and reporting for simplified invoices, with the QR code and cryptographic stamp. What the other products issue as invoices and documents is stated on each product page.

Mueen is a one-time licence per branch from SAR 2,400 including VAT; setup, training and extra branches are bought separately. The cloud products are subscriptions from SAR 113.85 a month including VAT, and a year costs ten months rather than twelve. Murabba is priced by quote. Full prices are on each product page.

Yes, and its length depends on the product: 7 days on Mueen, 14 days on Murabba, Mustateel, Uhda and Sudasi, and 30 days on Awraq. There is no trial on Connect or on the smallest Mustateel plan. A trial starts from your account with no payment card, and the length is stated on each product page.

Yes. On the cloud products you move between plans from the subscription page in your account. On Mueen you buy the upgrade to a higher plan from the product page for the price difference between the two.

mada, Visa and Mastercard cards, wallet credit in your account, and instalments through Tabby or Tamara when offered at checkout.

Mueen needs a Windows PC to install the application on. The cloud products run in any modern browser on a computer or phone, with nothing to install.

Create an account on this site, then pick the product and plan and start the trial or complete the purchase. For Mueen, download the application from the download page and activate it with the licence key in your account. For the cloud products, open the product straight from your account.

On Mueen the plan sets how many devices a branch can activate: 5 on Basic, 10 on Professional and 25 on Enterprise, with extra activations available to buy; users are unlimited. On the cloud products the user count and usage limits are shown on each plan card.

Data between your device and our servers travels encrypted over TLS. On Mueen your business data stays on your own machine, and we recommend backing it up regularly. On the cloud products it is kept in your account and reachable only by your users. The privacy policy details what we collect and how long we keep it.

By email at support@cm.sa, by phone on +966 11 512 1392 Sunday to Thursday between 9 AM and 6 PM, or by opening a ticket from your account. The same team supports every product.

Yes, as paid services: Mueen has setup packages, a site visit and training hours bought from its page. The cloud products are built to be started on your own during the trial; contact us if you would like a walkthrough.

Request a quote from the quote page. The custom plan covers customisation to your requirements, white-label, private hosting or hosting on your premises, and scale beyond the highest published tier.

No. The free trial is your chance to evaluate the product, and every purchase after it is final. Billing errors and unauthorised charges are the exception, if reported within 7 days of the invoice date. When a cloud subscription is cancelled it stays active until the end of the paid period. The details are in the refund and cancellation policy.

Every Cube Master customer is automatically a Client-tier partner with their own referral code. Share your link and earn SAR 50 in wallet credit per friend who completes a first purchase. Upgrade to Pro to earn a one-time percentage commission per new customer you bring in (10-30% depending on tier), paid monthly to your IBAN or kept in your wallet for product purchases.

Sign in to your account, go to "Become a partner" in the sidebar, and submit the verification form: ID document, IBAN and agreement to the partner program terms. The team reviews it by hand; you get an email when your status flips to Active and the Partner sidebar appears in your account.

Commissions are rolled up at month-end and paid the following month. If your payout method is set to bank, you receive a transfer to your registered IBAN; if set to wallet, the credit lands in your loyalty wallet immediately at publish time and you can spend it at checkout. You can switch payout method any time from your dashboard.

No. Every customer has a referral code from the moment their account is created. Client-tier referrals earn SAR 50 in wallet credit per converted friend; Pro partners in the Personal and Establishment tiers earn a one-time percentage commission per new customer, paid on their first cleared invoice.