Connect

Every number lands in an inbox the team can see. A conversation is assigned to a named member or transferred, internal notes never reach Meta or the customer, and search reads every spelling of hamza and ta marbuta.

Twenty-four hours after the customer's last message, Connect refuses a free-form send and says why, offering the approved template instead. It warns two hours before the window shuts, and shows no retry on what cannot be retried.

Flows built by dragging, an agent that answers from your own documents, and the word for "agent" in any spelling ends the bot's turn and alerts the desk at once. Every decision is logged: which rule matched and what it did.

A pre-flight check names each blocker and its fix: an unapproved template, a number with low quality, or a daily limit tighter than the audience, in which case the send is split across days. With A/B tests and sequences of up to 10 steps.

Coexistence keeps the WhatsApp Business app working beside the inbox. Connect watches the phone's activity and warns you on day 7 and day 12, before Meta disconnects the device on day 14.

Linking Salla sends an abandoned-cart reminder after two hours with a coupon issued on the spot and voided if the send fails, plus order and shipment notices, inside quiet hours from 10 pm to 9 am.